Setting up email in Apple Mail after server move

This guide will show you how to configure your Apple Mail application to access email via the new Integralvision server (post July 2018). Only for clients whose websites and email have moved to the new server.

Requirements

Before you start, be sure to have these handy:

  • Your domain name: yourdomain.com
  • Your email address: username@yourdomain.com
  • Your email password.
  • Your incoming mail settings: mail.yourdomain.com
  • Your outgoing mail settings: smtp.yourdomain.com

Instructions

1. Open Apple Mail and under Mail / Preferences (NOT “Accounts” which is Internet Accounts normally found under System Preferences), click the Add Account + sign at the bottom of the window.

534_mail_menu
2. From the Add Account prompt, select Add Other Mail Account… and click Continue.
534_opening_menu

3. Enter your email account information and click create.

  • Full Name: Your name as you would like it to appear.
  • Email Address: Your email address for the account you are adding.
  • Password: The password for your email account.

 

4. Mail will attempt to contact the mail server.

When an autodiscover setting has been unsuccessful, the message “Unable to verify account name or password” will appear in a new settings box. This is normal. Simply Click Next and it should let you continue.

5. Fill in the fields using your email info and access domain.
  • Email Address: Your full email address.
  • User Name: Your full email address. 
  • Password: The password to your email account. 
  • Account Type: We recommend connecting via IMAP.
  • Incoming Mail Server: mail.yourdomain.com
  • Outgoing Mail Server: smtp.yourdomain.com

6. You’ll then be asked to confirm which apps that you’d like to attach the email account to. Select email and any others that you’d like and click Done.
applemail2.png
Our email server uses SSL for security. You might want to check your Advanced settings to ensure that SSL is being used by Apple Mail.
Port: 143 (if this does not work try Port: 995).
SSL should be checked.
Authentication: TLS certificate (if available) or Password.
Your account is set up. You might need to add some outgoing server details. Below is an example of the Account Information and Advanced settings. If you have an issue with sending emails it is likely to do with these settings.
When sending email, if your secure connection throws up a certificate warning saying “your mail.yourdomain.com cannot be verified”, this can be safely Trusted and your connection will remain secure (tick the “Always Trust” box). The certificate should state “*.stackmail.com” which is the name of our server.